return policy

Each Silan Beauty piece is curated with intention—our policies reflect our commitment to quality, hygiene, and elevated standards.

No Returns Policy

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All sales are final.
We do not accept returns or issue refunds under any circumstances.

This policy ensures the safety and integrity of our beauty products for all customers.

Exchange Eligibility (Store Credit Only)

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While we do not accept returns, we offer store credit exchanges under the following conditions:

  • The item must be unused, unworn, and in original packaging

  • The product must be returned within [7–14 days] of delivery

  • Proof of purchase is required

Once the item is received and inspected, we will issue store credit for the product value.

Exchange Guidelines

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  • Store credit may be used toward a product of equal or lesser value

  • If the new item is lower in price, the remaining balance will stay as store credit

  • If the new item exceeds the original value, the customer is responsible for the difference

Return Shipping Responsibility

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Customers are responsible for all return shipping costs

We recommend using a traceable shipping service, as we are not responsible for lost returns

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Damaged or Incorrect Items

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If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [Insert Email] with:

Your order number

Clear photos of the item

We will resolve the issue promptly with a replacement or store credit.

Non-Eligible Items

For hygiene and safety reasons, we do not accept exchanges for:

Used or worn lashes

Opened or tampered products

Items not in original condition

Processing Time

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Exchanges are processed within [3–7 business days] after receiving your return

Store credit will be issued via email

How can I contact you?

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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.For any questions regarding your order or exchange:

Silan Beauty

Email: contact@silanbeauty.com

Website: silanbeauty.com