FAQ | Orders

Cancellations

Unfortunately, once an order has been placed we are unable to cancel your order

I put in the wrong address

Please careful when entering your shipping address, Silan cosmetics will not be responsible for orders sent to the incorrect delivery address provided by the customer.

I haven’t received my order confirmation

sending order confirmations can sometimes take up to 24 hours due to high demand. if you have not received your order confirmation email after 24 hours, please contact us here

Returns

we are unable to offer refunds, returns, or exchanges. all sales are final. please note, Silan cosmetics by Jordan Centano reserves the right to refuse all returns, re-shipments, and refunds. in the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. customers must include photos of the issue and a screenshot of your order confirmation email. to start this process please visit our contact us.

My package stopped moving

If your package stops moving at any point, do not fret! it is still on its way to you and is likely just clearing customs. occasionally, there may be delays due to customs or weather events. if this happens, your tracking page will be updated with the latest shipping status.

Exchanges

Unfortunately, we are unable to process exchanges at this time.

My package arrived damaged

please contact us immediately, within 48 hours of receiving your order with your order number, via our contact us page. please note you may need to provide multiple photos of the damaged products.

I received incorrect items in my order, what should I do?

please visit our page here within 48 hours of receiving your order, so that we can take care of this for you. please provide your order number with your inquiry.

Shipping FAQ

Where we ship

At this time, we currently only ship domestically to the United States

Shipping Carriers

We currently offer shipping with USPS

Advanced

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